Refund policy

Effective Date: May 24, 2026

ICT Easter Bunny is committed to providing customers with a reliable and secure shopping experience. This Return & Refund Policy explains the conditions for returns, exchanges, and refunds for products purchased through our website.

By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must:

  • Be unused and in original condition

  • Be returned with original packaging and accessories

  • Not show signs of misuse or accidental damage

  • Include proof of purchase or order confirmation

Returns that do not meet these conditions may not be approved.

The following items may not be eligible for return:

  • Final sale or clearance items

  • Personalized or customized products

  • Used or damaged items caused by customer misuse

  • Products returned outside the return period

We reserve the right to refuse unauthorized returns.

To request a return, customers must contact our support team using the contact information provided below.

Once approved, return instructions and the return shipping address will be provided.

Customers are responsible for securely packaging returned items to avoid damage during transit.

Customers are responsible for return shipping costs unless:

  • The wrong item was received

  • The product arrived damaged

  • The item is defective upon delivery

In approved cases involving defective or incorrect products, ICT Easter Bunny may cover return shipping costs.

Once the returned item has been received and inspected, we will notify the customer regarding the refund status.

If approved, refunds will be issued to the original payment method used during checkout.

Refund processing times may vary depending on the payment provider or financial institution.

Most refunds are processed within 5–10 business days after approval.

If a product arrives damaged or defective, customers should contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photos of the damaged item and packaging

We will review the issue and work toward an appropriate resolution.

Exchanges may be offered for defective or damaged items, depending on product availability.

Customers should contact our support team to request an exchange.

Orders may be canceled before shipment processing begins.

Once an order has been shipped, cancellation may no longer be possible and the return process will apply instead.

If you have not received your refund after the expected timeframe:

  • Check your bank account again

  • Contact your payment provider or credit card company

  • Contact your bank regarding processing delays

If you still need assistance, please contact our support team.

If you have any questions regarding returns or refunds, please contact us:

ICT Easter Bunny

1328 West 29th St N
Wichita, KS 67204
United States

Email: support@icteasterbunny.com
Phone: (316) 409-8631

Business Hours:

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 8:00 AM – 8:00 PM

Response Time:
Within 24–48 business hours.